Terms of Service
Last updated: May 2025
1. Acceptance of Terms
By accessing or using HugSend ("the App"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the App. These terms constitute a legally binding agreement between you and HugSend ("we", "us", or "our").
2. Eligibility
You must be at least 18 years old to use HugSend. By using the App, you represent and warrant that you are of legal age to form a binding contract. In some jurisdictions, parental consent may be required for users aged 13-17 for limited features.
3. Account Registration
To use certain features, you must register an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your password and for all activities under your account.
4. Acceptable Use
You agree not to use HugSend for any unlawful purpose or in any way that could damage, disable, overburden, or impair the App. Prohibited activities include: fraud, money laundering, sending spam, harassment, distributing malware, or violating any applicable law. All transactions are screened by Sentinel Global Pay for compliance.
5. Payments & Funding Sources
HugSend is a chat app that lets you initiate money "hugs." HugSend never holds, pools, or lends money and never stores a balance for you. All custody, KYC, and settlement are performed by licensed payment providers you connect. HugSend communicates only with the Sentinel service to screen and route a hug, and stores only a provider account reference — never your full card or bank details.
6. Hugs & Transfers
A "Hug" is a payment you initiate through the App and that a licensed provider moves on your behalf. Once a Hug is confirmed and screened, it is generally irreversible. You are responsible for verifying recipient details before sending. HugSend reserves the right to delay or reject any transaction flagged by Sentinel compliance screening.
7. Intellectual Property
All content, trademarks, logos, and intellectual property in HugSend are owned by HugSend or its licensors. You may not copy, modify, distribute, or create derivative works without our express written consent. The HugMark logo and "Send a hug, send the love" tagline are registered trademarks.
8. Privacy & Data
Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy. By using HugSend, you consent to the collection, processing, and storage of your data as described therein.
9. Termination
We may suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or at your request. Upon termination, your right to use the App ceases immediately. Certain provisions (liability, indemnity, dispute resolution) survive termination.
10. Disclaimers
HugSend is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service. To the maximum extent permitted by law, HugSend shall not be liable for indirect, incidental, or consequential damages arising from your use of the App.
11. Governing Law
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in London, except where prohibited by law.
12. Changes to Terms
We may update these Terms from time to time. Material changes will be notified via email or in-app notice. Continued use after changes constitutes acceptance of the revised Terms.
Questions about these Terms? Contact us at legal@hugsendapp.com